4/1 weight: 196 lbs 5/1 weight: 184 lbs 4/1 BF%: 39% 5/1 BF%: 32% 4/1 BMI: Obese 5/1 BMI: Overweight I have been training with Edgar since 4/1 and, while he works me really hard, the results are really worth it. Since day one, he has helped to to eat cleaner and work out harder. He holds me accountable for my diet by requesting pictures of EVERY MEAL (not just breakfast, lunch, and dinner, but snacks as well). Each session is a little bit different but incorporates more than just one muscle group. I've noticed that I can fit into clothes I have NEVER been able to wear comfortably, but I am also seeing definition in my thighs, arms, and stomach. Had it not been for Edgar, I don't think I would've found the motivation to lose weight for my June wedding! Thanks, Edgar! :p

12/4/19 UPDATE: I just received a check in the mail for $47 for a class action settlement lawsuit for exactly what I described in my review. I am glad that someone finally brought this to the eyes of the law and SNAP is now paying reparations to those inflicted by their $35 maintenance fee that was never in the contract. It was just unfortunate that when I brought the situation to a lawyer back then, they did not want to take the case. The downside to all this, besides it taking 5 years to resolve, is that a settlement lawsuit means that SNAP does not need to claim they are guilty in any regard...they simply pay their fine and move on. Justice is only slightly done.

I wanted to tour the gym prior to signing up to know if they have the equipment I need and to get a sense of how well maintained the place is. I show up 3 times during their hours where they state they have a staff member in the office and nobody was there. No doorbell, tried calling, all to no avail. I then leave an email where it takes TWO MONTHS to get a reply when they call me and ask to schedule an appointment instead to make sure I get to go in. We schedule the appointment and I show up day of 5 minutes early and waited 10 minutes over the schedule time. A patron exited and told me nobody was there. Got no call about them cancelling or being late, nothing. I have never seen a gym not want to accept my money. Super disappointed and do not recommend at all. Terrible service and communication.

Final straw: I saw someone who clearly wasn't in work out trying to sneak into the gym after hovering outside with another person. Bottom line, this place does not feel safe. I'm going to spend the extra money and take the longer commute to work out somewhere I feel secure.

I'm currently looking for another gym to join and I cannot do it fast enough. Also, there seems to be a bunch of "bros" working out for free now. Reason to stay away from this gym: 1. Saturday morning 4/7/18, I walked in and a homeless person was sleeping on the floor. Did not feel safe and left immediately. 2. The overall cleanliness has gone down hill. Disinfectant wipes dispenser is always out, the floor mats are not cleaned, fowl sewer smell coming out of the bathroom, no ventilation. 3. Owners will not run AC, the gym is always stuffy and hot. 4. Annual gym maintenance fee of $35. Not sure what is being maintained at this point.

Updating this review yet again for yet another not so pleasant experience with this business. When I cancelled my membership early last month, I was told that there would be one final billing for the month of February on 2/20. Fine, that was expected per the initial contract. I signed the cancellation form and they confirmed the cancellation via email (so I have everything in writing). However, I see a charge for $45 on my credit card for this month after a confirmation from them that my membership was cancelled! What kind of business practice is that?! It seems the only way this business responds to emails is if you leave a bad Yelp review. I was being kind by giving them an updated good review before because mistakes happen but this type of financial management on their part is unacceptable.

Awful place, they run business not based on honest, I was brought Groupon deal to two months membership. Owner required my credit card information, but they told me they would not charge me, just hold the card in case I'm going continue the membership. But after two months I walk in to the gym told they I would like to cancel the membership. The employe also told me they canceled it. I'm not the person like to check my bank account. Until recently I checked my account. This gym keep change me membership fee for at least 5 months,45$for each month, and there is a month double charged! This place is ROB Your money.

Two reasons why you do not sign on up and go to a different brand: 1) the staff act like you are a sucker for joining and then do everything they can to prevent you from ending membership. Seriously? Where is corporate oversight? 2) place is dark to the point of depressing. Working out is supposed to be invigorating,m and this place is demotivating. 3) Equipment is limited and in complete if you do anything other than curl a weight. Don't be a sucker. Help them realize who is the real boss in town by AVOIDING this place until you see an 'under new management' sign.

The Groupon is $45 for two-month membership but Snap Fitness charged me when the second month begins. I argued about this mistake, then the staff just said they would get money back for me. Finally, the owner said they would take care of my refund. Then, I didn't receive any refund. The owner never picked up the phone and never replied the mail during the weekday. I'm so disappointed with this fitness place and feeling speechless. Such the worst company I have ever met in these five years in Bay Area. Maybe they just don't give a fuck to Asian international student. DON'T COME HERE IF YOU CAN.

Love this tiny gym! It's super in the cuts with parking.. it's hardly ever crowded and I feel like there's everything I need. Not to mention, now that there is a new trainer there (only certain days and times) she uses great air fresheners and the soap and TP are always full:) would give 5 stars if there were more mirrors upstairs and extra things like resistance bands, yoga blocks and a squat bar:)

This gym does not do a good job maintaining cleanliness. Bathrooms are gross. Equipment is old. When I wanted to cancel my membership they charged me the remaining month and the following month. When I called to get my money back for the extra month as I moved and would not be using the gym they would not refund me the money. I told them that this policy is ridiculous and I would be writing a review. They accused me of extortion! Is this how management treats their consumers? I told them I no longer give give consent for direct debit out of my banking account and I would be writing a check instead. The still tried to take my money out without consent which is illegal under the FTC! The management does everything they can to squeeze out dollars as evident by all the other 1 star reviews regarding shady billing practices. The owner Jerod Hoffman under the legal umbrella Minerva Vox, LLC need to change business practices from bottom line to maintaining and improving the gym as well as improving customer service.

Terrible customer service, tried canceling my membership, still charged the annual fee

I think the gym is pretty nice. But when I wanted to talk to one their gym owners, they were kind of rude. I talked with them about the gym prices and how I can improve on my training routine. After a good ol' conversation, their phone rang. The gym owner can just politely tell me, "Could u just wait for a few minutes while I take this phone call?" Instead, the gym owner had to take his call by saying "Byeeeee!" very rudely to me. Like I gave him a bad attitude or something. I didn't say anything afterwards once I left their office. I wouldn't consider going back to this gym. Not for me, at least... :/

WORSE CUSTOMER SERVICE AND COMMEN CURTSY. I am extremely disappointed with this establishment. I signed up with a groupon deal and during the same time my auntie was signing up her son. Due to the employees lack of knowledge of adding a new member and adding a groupon deal, he promised to talk to his manager and sorting it out. Due to his lack of knowledge he did not explain that a card had to be on field for the groupon deal. Somehow my aunties membership information (credit card info) was added to my account and so when my 2 months were over they began charging my auntie. When my auntie called to see what the extra charges were about, the rude employee decided to tell my auntie "oh that's messed up that your OWN NEICE WOULD TAKE YOUR CARD INFORMATION AND TRICK YOU LIKE THAT" Luckily my auntie knows I would never do that to her, but for an employee to even suggest something like hat so some one is UNBELIEVABLE! I decided to go into the office and get it sorted out. Although this was a different employee who wasn't rude, he as well did not know how to handle the situation and said a manager would call me after helping me sign the cancelation form. Next month and my auntie continues being charge and so I call again and the employee continues to be rude and not bothering to hear my story but quickly explains how this our fault. After repeating multiple time to please speak to a manager he took down my info. Unfortunately speaking to the "manager" was EVEN WORSE THEN I COULD HAVE EVER EXPECTED!!! He was rude, unprofessional, and immature. The manager as well, choose to explain how this is not their fault without bothering to hear what my situation was or what I was even complaining again. After stating that this was my fault, he would rudely try to end the call. I have never experienced such horrible treatment and professionalism! Ian's from reading these comment it seems like it's u fortunately a common occurrence.

Started out with purchasing a 3 month membership for $40! After that is $40/ month. I also purchase the Power Plate, which is $99 per month which I use for massage, cardio, and strengthening. My boyfriend and I go and it is our playground every time - Treadmills first, Jacobs Ladder next (fave!), TRX bands, Smith machines (squats), and other misc equipment used. This gym is efficient, all equipment does good work. My favorite part of all is this gym is 24/7 and is never overcrowded. You need to come in during the staff hours for customer service assistance because no one is there otherwise. The owners are a sweet, young couple who are super friendly and helpful. I am a fan of this gym :)

This gym is perfect for me! I initially bought my membership through a 3 month trial with groupon. It was nearby my house so I figured why not give it a try. I've visited several other gyms around the area including planet fitness and crunch. After my trial period ended I have continued my membership for almost a year because it has all the facilities and perks that I need that other gyms don't offer. -Snap has 24/7 accessibility -Plenty of free parking in the building garage -A variety of machines that are also clean and new! -Plenty of TV's and cable so I can change the channel while working out -Friendly staff. I enjoy a little privacy at the gym. I never have to wait for a machine here when I do my work outs and no one ever bothers me. It doesn't have that crowded feeling I get at other gyms as well. What would make this gym better would be to have a few group workout classes like Zumba or Yoga! It would also be better to have ventilation still running after office hours. The gym tends to get really hot since its underground and the large windows absorb a lot of heat and sunlight.

I loooooove this gym. I started in February and signed up immediately to have personal training with Jerod. He's fantastic, he kept me motivated throughout our sessions and we set realistic goals for my nutrition. I saw amazing progress and I reached my personal goals within our first 4 weeks!! Due to personal reasons, I was unable to go this last month but since everything he taught me has been integrated into my every day life, I've been able to maintain my current level of fitness! Jerod is actually very understanding and really makes it his priority to help his clients meet their goals. He gives advice without forcing you to do anything you aren't ready for. He's very motivational and makes sure to implement stretches to support your work outs. I would recommend him to everyone I know.

At Snap Fitness Personal Trainer Edgar help me loose weight and gain muscle through his work outs. Edgar helped me loose weight in a short amount of time through his diet plan and work outs. I lost 20lbs within 2 weeks and have build muscle where I did not think I could. Edgar helps me stay motivated and pushed me to my limit. I would recommend Edgar as a personal trainer. Starting weight: 210lbs Body fat: 30% Current weight: 192lbs Body weight: 13% Thanks Edgar!

I think the gym is well kept and nice, but the management/billing processes are horrible. They are shady about their billing and threatens ppl to take bad reviews down. See all the 1 star comments below. Yelp needs to step in about this company for threatening our free speech. The reviews of 4 stars plus must be rigged because they threatened their guests not to post bad reviews. I hardly put bad reviews but this fitness center just makes my blood boil. They are rude and unprofessional!!! If they dare to threatened me, I will take this to the highest matter. Don't even think of reaching out to me SnapF- I'll report you if you harass me. And to you good ppl out there, don't waste your time and buy into their Groupon or discounted deals- they'll get you bad somehow, NOT WORTH IT! Ughh....you need to rethink how you treat and talk to your customers. #RUDE

When I first met Edgar he approached me and fixed my proper formation in chest press and that the moment I knew he is a expert in what he do. Having Edgar as trainer was the best experience I had. He made push to be stronger and learn a lot of new work out moves. Two weeks of training: Starting weight: 153lbs Body fat : 9% Current weight : 182lbs Body fat: 10% I couldn't done it with the help of Edgar Alba ! Thanks Coach